Refund policy

Our policy lasts 14 days. If more than 14 days have passed since your purchase was delivered, we unfortunately cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the condition in which you received it. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

In some cases, only partial refunds are granted:
* Any item that is not in its original condition, is damaged, or has missing parts for a reason not due to our error.
* Any item returned more than 14 days after its delivery

Refunds

Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also tell you whether your refund is approved or rejected.
If approved, your refund is processed and credited automatically to your credit card or original payment method within 14 days.

Delayed or missing refunds

If you have not yet received a refund, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. A refund is often preceded by a processing delay.
If you have done all of this and still have not received your refund, please contact us at: info@starwifi.fr.

Exchanges

We only replace items that were originally defective or damaged. If you need to replace yours with the same item, email us at info@starwifi.fr and send your item to:

Avancea
200 Route des Miqualon
73470 NANCES, France

Shipping

To return your product, you must send it to the following postal address:

Avancea
200 Route des Miqualon
73470 NANCES, France

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you ship an item worth more than €75, we recommend using a tracked shipping service or insuring your shipment. We do not guarantee that we will receive the returned item.

How to return an item?

To let us know about a return, email us at info@starwifi.fr with your name and order number, before sending anything.

Return shipping costs are at your expense. You can send the parcel back yourself, or ask us for a return label: in that case, its cost, which depends on the product's weight, will be deducted from your refund. We do not charge a restocking fee.

The refund is made to your original payment method within 14 days of receipt of your return.