Refund policy
Our policy lasts for 14 days. If more than 14 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
The return of certain types of goods is not allowed, including perishable goods, hazardous materials or substances, as well as flammable liquids or gases. To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer. In some cases, only partial refunds are granted:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 14 days after delivery.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.
Delayed or Missing Refunds (if applicable):
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often a processing time required before a refund is posted. If you have completed all of these steps and you still have not received your refund, please contact us at info@starwifi.fr.
Sale or Promotional Items (if applicable):
Only regular-priced items are eligible for a refund. Unfortunately, sale or promotional items cannot be refunded.
Exchanges (if applicable):
We only replace items that are initially defective or damaged. If you need to exchange it for the same item, send us an email at info@starwifi.fr and send your item to:
Avancea
200 Route des Miqualon
73470 NANCES, France
Shipping:
To return your product, you should mail it to the following address:
Avancea
200 Route des Miqualon
73470 NANCES, France
You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over 75€, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.